Customer Care

Customer Care Policy

We maintain a strict privacy policy and keep all our clients’ information confidential. In consideration of others, we ask that you please turn all cellular phones to silent, and that you make or take any necessary calls outside the dining areas during our public events.

Pleasantdale Château’s Dress Code Policy

Pleasantdale Château prefers guests of our wine dinners and other public events to adhere to a jacket and tie dress code for gentleman. Sneakers are not permitted.

Gratuity Policy

Please note that gratuities are not included on the bill unless otherwise noted. Parties of six or more (in the main dining rooms or for a special function/banquet) are normally subject to an automatic service/gratuity charge though all facts in this regard will be properly displayed and/or discussed. Valet staff are independent of Pleasantdale Château and do not receive a percentage of tips from the dining room.

Pleasantdale Château is eco-friendly in a variety of ways… Learn how »

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